FAQ

Is CiggiesWorld trustworthy and reliable?

We have been around for over a decade! You can find more information about us on google. You will find good things people say about us in the online community or forums. You can always buy a single pack to test our service, a single pack plus the cheapest shipping will set you back around $10. You can buy more later once you are comfortable dealing with us.

Is the price for a pack or one carton?

The price quoted is for one single pack of 16-20 cigarettes.

How do I buy one carton?

You can buy a carton by selecting 10 packs.

Do you offer any discount?

All the discounts are automatically included in the cheaper shipping price when you buy more.

How come I am not allowed to order more than one packet of some products?

You can only order max one pack of certain product due to limited stock availability.

How much is the shipping cost?

Shipping cost vary depending on the amount purchase and your location. Please place a trial order if you want to find out the total cost.

How do I pay?

A Payment Instructions email will be sent to you once you placed an order.

Have not received the Payment Instructions email?

Please check your email Junk/Spam folder. Sometimes our emails ended up in there. Or else you can generate another Payment Instructions email by Clicking Here.

We have been experiencing issues sending email to Hotmail, Outlook and iCloud account. Please make an order with us using Gmail.

When will order shipped?

We will ship your order once payment is received. Please allow 2-3 days for your payment to clear our bank account if you paid by bank transfer.

Please login to your account to view the status of your order(s).  You can view your order(s) status by Clicking Here.

How long is the shipping time?

Delivery time generally range from 15-35 days depending on the type of shipping methods that are available for your country. Most delivery take two weeks from time of order.

How do I track my package?

We will email you the tracking id once we shipped your package. You can track your package at www.TrackingMore.com

How come my tracking id does not work?

Tracking ID usually takes around 2-3 days to get activated. Please try tracking your package in a couple of days if the trackng status is not available yet.

Do you sell Fire Safe Cigarettes (FSC)?

No we do not sell FSC cigarettes. Most of our cigarettes are made in Asia and Switzerland where Non-FSC cigarettes are still being made.

Will I have to pay additional taxes or excise duties when my order arrived in my country?

Some countries will charge additional excise taxes on the importation of tobacco products. Please make an order and we will send you all the information about excise taxes related to importing tobacco products to your specific country. You can always cancel your order later if you decided not to go ahead with the purchase in the end.

Do you package customers orders discretely to avoid additional excise duties or tax?

Yes we always try our best to save our customers money. We have been in this line of business for over a decade.  It is no secret that cigarettes are morbidly expensive due to the unfair tax increment every year. One day it will be impossible to afford buying cigarette in your country. Many of our customers have been complaining about the horrendous amount of tax they have to pay. There are few ways we can help you save lots of money on your smokes. Please contact us for more information.

Still have more questions?

It is always recommended for you to place an order with us to find out the ordering, payment and shipping process. You can always cancel your order later if you decided not to go ahead with the purchase .

Otherwise you can always drop us an email at sales@CiggiesWorld.Ch